Return Policy

 

In the realm of e-commerce, a clear and concise return policy is essential for maintaining customer satisfaction and trust. Our return policy is designed to facilitate a straightforward process for customers while ensuring that the integrity of our products is upheld.

At EAST ATHLEISURE all customers have a period of 7 days from the date of delivery to initiate a return. This timeframe is critical as it allows customers to assess their purchase and determine if it meets their expectations. To be eligible for a return, items must be unworn and in brand new condition. This stipulation is vital to ensure that products can be resold and that the quality standards are maintained.

It is important to note that customers are responsible for the cost of return shipping. This aspect of the policy is common in the industry and helps to mitigate the financial burden on the business while still providing customers with the opportunity to return items that do not meet their needs.

For exchanges, customers are required to contact the company via email to specify the new size needed. This process allows for accurate tracking of inventory and ensures that the desired size is available before the exchange is processed. Effective communication is key in this scenario, as it helps to streamline the exchange process and enhance customer experience.

In summary, our return policy is structured to provide a balance between customer satisfaction and operational efficiency. By adhering to these guidelines, customers can ensure a smooth return or exchange process while maintaining the quality and integrity of our products.